Stack: React, TypeScript, Tailwind CSS, Node.js, Express, PostgreSQL (Supabase & Prisma), Jest, JWT, Google Cloud, CI/CD, Nginx

• Built a SaaS platform used by 20+ clients across HR, sales, and operations.
• Set up CI/CD with automated tests prior to deployment and organized code reviews.
• Partnered with product and clients for planning, specs, and validation.
• Acted as quality lead for ticket organization and team support (12 people).

• Managed L1 and L2 incidents for business applications.
• Processed support requests and data extraction tasks.
• Developed specific features using Java.
• Designed and implemented PL/SQL extraction queries.
• Performed functional validation through user scenario testing for ERP system upgrades.
• Conducted in-depth diagnostics and provided improvement recommendations.

• Completed full ServiceNow training and certification preparation.
• Analyzed and designed application models using MERISE methodology.
• Participated in project kick-off meetings.
• Developed ServiceNow features including Virtual Agent, MFA (OKTA Verify), approvals, notifications, record producers, plugins, Flow Designer, and scripting (JavaScript).
• Performed testing, deployment, final delivery, and validation of the application.